Every lead in one place, not five phones
Contacts, chats, calls, and quotes on a single record. Import an Excel sheet, sync IndiaMART, or forward an existing WhatsApp thread: Heigin de-duplicates and maps the fields for you.
This week
146
New records
Automated
82%
Handled by AI
Avg. response
2m 14s
↓ 38%
| Item | Detail | Owner | Status |
|---|---|---|---|
| Import without the cleanup | Skyline Retail | S. Rao | Done |
| De-duplicate on the way in | Verde Tech | A. Mehta | Due today |
| One record, whole history | Orbit Labs | Unassigned | Overdue |
The problem
Your customer list is in three places and none of them agree. There's an Excel file from last year, a WhatsApp group where quotes get forwarded, and whatever is saved on each rep's personal phone. When someone leaves, part of the list leaves too.
What it does
Import without the cleanup
Drop in an Excel or CSV file. Heigin reads your column names and maps them; you fix what it gets wrong instead of formatting a spreadsheet for an afternoon.
De-duplicate on the way in
Matches on phone number first, because in India the number is the identity. The same customer from IndiaMART and WhatsApp becomes one record, not two.
One record, whole history
Every call, message, quote, stage change, and note sits on the contact in order. A new rep opens it and knows where things stand.
Fields that match your business
Add what you actually track: dealer code, site location, batch size, board and stream. No consultant, no ticket.
Ownership that's clear
Assign contacts to reps by territory or round-robin, so two people never call the same enquiry twice.
Your list stays yours
Control who can export contacts or view full phone numbers. The database leaves with the business, not with a rep.
Questions
Answers before you ask
- Can I import from my current CRM?
- Yes, export to Excel or CSV and upload. Direct importers for popular tools are on the roadmap.
- What happens to duplicates?
- Heigin flags matches before importing and you choose to merge or keep both.
- Can reps see each other's contacts?
- You decide. Owners see everything; reps can be limited to their own.
Ready to close more on WhatsApp?
1,200+ Indian SMBs are already on the Heigin waitlist. Early access rolls out weekly, three seats free when your invite lands.