One number, the whole team behind it
A shared inbox on the official WhatsApp Business API. Enquiries get assigned, replies get drafted, and every message lands on the customer record automatically.
This week
146
New records
Automated
82%
Handled by AI
Avg. response
2m 14s
↓ 38%
| Item | Detail | Owner | Status |
|---|---|---|---|
| One business number, shared | Skyline Retail | S. Rao | Done |
| Replies in seconds, not hours | Verde Tech | A. Mehta | Due today |
| Catalogues and quotes in-thread | Orbit Labs | Unassigned | Overdue |
The problem
Enquiries arrive on the owner's personal WhatsApp at eleven at night, get forwarded to a rep in the morning, and the thread ends up split across two phones nobody else can see.
What it does
One business number, shared
Your whole team works the same WhatsApp number, with assignment so two reps never reply to the same chat.
Replies in seconds, not hours
New enquiries get an acknowledgement instantly, in the language they arrived in, whatever the hour.
Catalogues and quotes in-thread
Send a product list, a PDF quote, or a payment link without leaving the conversation.
Templates that get approved
Manage your message templates and their approval status from inside Heigin.
Every chat on the record
The thread attaches to the contact and the deal, so the history survives a rep leaving.
Official API, not a scraper
Built on the WhatsApp Business API, so your number doesn't get banned for automation.
Questions
Answers before you ask
- Can I keep my existing number?
- Yes, if it isn't already registered on the consumer WhatsApp app. We'll walk you through migration.
- Who pays the WhatsApp conversation charges?
- Meta bills conversations at cost; Heigin doesn't mark them up.
- Can I have more than one number?
- Multiple numbers are available on Enterprise, one per branch or brand.
Related
Ready to close more on WhatsApp?
1,200+ Indian SMBs are already on the Heigin waitlist. Early access rolls out weekly, three seats free when your invite lands.