10 to 100 seats, without the chaos
As the team grows, leads start slipping between reps. Heigin adds routing, ownership rules and reporting without turning your CRM into a project.
Pipeline
₹1.9Cr
↑ 18% MoM
SLA breaches
4
↓ from 37
Win rate
34%
↑ 5 pts
| Rep | Open deals | Reply time | Status |
|---|---|---|---|
| S. Rao | 18 | 1m 40s | On track |
| A. Mehta | 22 | 6m 12s | Watch |
| K. Pillai | 9 | 24m | Breached |
38%
Average lift in follow-up rate
2m 14s
Median first-reply time on WhatsApp
1 view
For every rep, branch and source
The problem
At ten people, the WhatsApp group stops working. Two reps call the same lead, a third one lets an enquiry go cold, and nobody can say what this month's pipeline actually looks like without asking everyone.
What changes
Routing that fits your floor
Round-robin, territory or product-line assignment, with automatic reassignment when someone is on leave.
Nothing goes cold quietly
SLA timers on first reply and follow-ups, with escalation to a manager when a lead is about to age out.
Reporting without spreadsheets
Source-wise conversion, rep-wise activity and stage-wise ageing, refreshed live.
Onboard reps in a day
A new joiner opens a contact and reads the whole history (calls, chats, quotes) in one scroll.
How it runs
Define ownership
Set territories, product lines and round-robin rules per source.
Add SLAs
First reply in 10 minutes, follow-up in 48 hours, escalate after that.
Review weekly
One dashboard for pipeline health, ageing and rep activity.
“We went from 6 reps to 24 in a year. The only reason nothing broke is that routing and follow-ups stopped depending on memory.”
Sneha Iyer
Head of Sales, Orbit Labs
Ready to close more on WhatsApp?
1,200+ Indian SMBs are already on the Heigin waitlist. Early access rolls out weekly, three seats free when your invite lands.