Nobody gets forgotten, especially the quiet ones
Every call logs itself against the contact. The follow-up gets scheduled the moment the call ends, and the reminder reaches the rep where they'll see it.
This week
146
New records
Automated
82%
Handled by AI
Avg. response
2m 14s
↓ 38%
| Item | Detail | Owner | Status |
|---|---|---|---|
| Call and log in one action | Skyline Retail | S. Rao | Done |
| Follow-up before you hang up | Verde Tech | A. Mehta | Due today |
| A missed call is a lead | Orbit Labs | Unassigned | Overdue |
The problem
The follow-up lives in someone's memory, or a notebook, or a phone reminder that got swiped away at a traffic light. The customer who didn't push is the one who quietly buys somewhere else.
What it does
Call and log in one action
Tap the number in Heigin. The call connects, the log writes itself, and you add a line of context instead of a full entry.
Follow-up before you hang up
End a call and Heigin asks when to come back to it. Two taps and it's scheduled against the deal.
A missed call is a lead
Unanswered numbers become contacts with a task attached, so the enquiry survives the moment nobody could pick up.
Today's call list
Every rep opens the day to an ordered list: who to call, why, and what happened last time.
Reminders where reps are
Nudges arrive on WhatsApp, not buried in an email nobody opens on a shop floor.
Notes worth reading
AI turns a rambling call note into three lines the next person can actually use.
Questions
Answers before you ask
- Do I need a special phone system?
- Not for basic logging. Full call recording and routing need Telephony: see that page.
- Can follow-ups be automatic?
- Yes, via Workflows: silent for N days triggers a nudge.
- Who sees the notes?
- Anyone with access to the contact. Configurable by role.
Ready to close more on WhatsApp?
1,200+ Indian SMBs are already on the Heigin waitlist. Early access rolls out weekly, three seats free when your invite lands.