Privacy and data handling
This page summarizes how Heigin approaches privacy, security, and customer data handling across the marketing site and product experience.
Information we collect
Heigin may collect account, usage, billing, and support information needed to deliver the service, secure access, and improve the platform.
How information is used
Information is used to operate the product, provide support, manage accounts, improve performance, and maintain security and compliance workflows.
Data access and controls
Role-based access, auditability, and administrative controls are part of the product direction so customers can manage operational visibility appropriately.
Retention and deletion
Retention periods depend on product configuration, legal obligations, and customer agreements. Detailed commitments are confirmed in the relevant contract or data processing terms.